How do I choose the right size?

Every product comes with a size chart listing the exact measurements in centimetres. We recommend not guessing your size, but measuring your chest, waist and hips with a tape measure and comparing them with the chart. If you are unsure, call us on +421 915 402 168 (Mon–Fri 9:00–15:00) — we will help you choose.

I have an atypical figure — what if no standard size fits me?

This is exactly why we exist. We sew in our own workshop in Slovakia, so we can adjust the cut to your measurements — a longer or wider torso, broader shoulders, shorter legs. Order a made-to-measure adjustment for just €5 and you can be sure the clothing will fit you. We will then call you and agree on the adjustment.

What is your clothing made of?

Functional materials - we source knitted fabrics from European textile manufacturers, zippers from the Japanese company YKK, elastic threads from the Czech manufacturer HAGAL and elastic bands from the Czech brand PEGA. These are components that professional brands use too — and they are the reason our pieces last for seasons, not months.

How long do the print and colour last?

With sublimation printing, which we use to make our clothing, the colour is part of the fibre, not a layer on the surface — so it doesn't peel or crack. If you follow the washing instructions, it lasts for the entire life of the garment - it is simply indestructible.

Where is your clothing made?

In Slovakia, in our own workshop. We are not a reseller putting our logo on goods from Asia — we design the cuts, buy the materials and sew the pieces ourselves. This means we guarantee the quality directly, not through three links of a supply chain.

Why is Slovak production more expensive?

Because we pay Slovak wages, buy European materials and carry out quality control on every single piece, not on a statistical sample. The price difference is real and we won't pretend otherwise — but there is also a difference in how many seasons the piece will last you and how it fits.

Do you have goods in stock, or do you sew only after an order?

With a few exceptions, we sew our goods - clothing only after an order is placed. That way we don't create waste from unsold pieces, because the sustainability of our production is essential to us. We sew only what someone really needs, not piles of clothing that end up in landfills. Yes, our customers have to wait a little for their quality clothing, 21 days at most, but we usually surprise them with earlier delivery. Anyone who needs the goods sooner can add express production to their order and will receive their piece within 3 - 7 days.

What is the minimum quantity for a club order?

We have no minimum order quantities. We sew from a single piece.

Can you handle sponsor logos, player names and numbers?

Yes, including placement according to competition rules. We need your logos in vector format (AI, EPS, PDF or SVG) — if you only have an image, we can redraw it. Redrawing a logo or designing a new one costs €30. We will then email you the logo in curves and it becomes your exclusive property.

How long does delivery take?

Goods we have in stock are shipped immediately, at the latest on the next working day after we receive the order. Goods made to order are delivered within 21 days of ordering. If you need them sooner, you can add express production with delivery within 3 - 7 days directly to your order on the product page, for a fee of €10.

Can I return made-to-measure goods?

In accordance with the law, goods made to your specific requirements (made-to-measure goods, goods with custom print, personalised club merch) cannot be returned unless they were delivered defective. You can find more about returning goods at https://www.hypedress.eu/en/returns-and-exchanges/

What if my goods arrive damaged or don't match my order?

Contact us as soon as possible at hypedress@hypedress.sk or on +421 915 402 168, and include your order number and a photo. We will sort it out right away — a mistake on our side is our problem, not yours.

What payment methods do you accept?

You can pay for goods by cash on delivery, by payment card, or by invoice with bank transfer in advance.

Terms and conditions

TERMS AND CONDITIONS

These terms and conditions govern the rights and obligations when purchasing goods through the online shop www.hypedress.eu, operated by:

HypeDress s.r.o.
Klincová 37/B, 821 08 Bratislava
Company ID (IČO): 54589835
Tax ID (DIČ): 2121761598
VAT ID (IČ DPH): SK2121761598
Registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert No. 161840/B
Email: hypedress@hypedress.sk
Phone: +421 915 402 168

(hereinafter the “seller”) and customers (hereinafter the “buyer”) when purchasing goods through the online shop www.hypedress.sk.
The seller is the manufacturer and distributor of the HypeDress brand and focuses primarily on retail (B2C) sales, while also offering wholesale (B2B) sales.

1. Information about goods and prices

Information about goods, including prices, is provided on www.hypedress.eu. Prices include VAT and do not include delivery costs, which are charged separately. In the event of an obvious pricing error, the seller reserves the right to cancel the order.

2. Orders and payments

Orders can be placed without registration. By registering, the customer gains access to order history, discounts and individual offers.

Payment terms:

For end customers (B2C):

card payment

bank transfer in advance

cash on delivery

Cash on delivery (payment to the courier upon delivery)

For wholesale partners (B2B):

The first three orders of a newly registered partner (club, school, company) with no previous payment history can only be paid by bank transfer in advance

Subsequent orders can also be paid by invoice with a 7-day payment term or according to individual agreement

By card when placing the order in the e-shop

Cash on delivery (payment to the courier upon delivery)

The invoice (tax document) is sent electronically.

3. Delivery terms

In-stock items

- items we have in stock are ready for dispatch

- estimated delivery time 1–2 working days

- we will notify you by email when your parcel is dispatched

Made-to-order items/Club, school or corporate merch

- these are items we make for you based on a specific order (e.g. club clothing, personalised pieces).

- estimated delivery time is 21 days (from placing the order, design approval and payment).

- we will always keep you informed about the production status and planned dispatch date

Note: If your order contains both in-stock and made-to-order items, we ship them together once all made-to-order pieces are finished.

Shipping options and prices:

We deliver goods via reliable courier and delivery services or by our own driver.

Courier to your address - shipping costs €5.60. Delivery within Slovakia 1–2 working days from collection by the courier. For other EU countries, the price is set individually. Delivery time within the EU is 3–6 days from collection by the courier.

Parcel locker - shipping costs €3.50. Delivery within Slovakia 1–2 working days from collection by the courier.

5. Withdrawal from the contract

For end customers (B2C): The buyer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. The goods must be returned undamaged, in their original and intact packaging. The cost of return is borne by the buyer.

Exclusion: In accordance with the law, goods made to your specific requirements cannot be returned (made-to-measure items, items with custom printing, personalised club merch), unless they were delivered defective.

For wholesale partners (B2B): The right of withdrawal within 14 days does not apply to contractual relationships with businesses. Goods can only be returned by agreement with the seller and under individually agreed terms. The cost of return is borne by the buyer.

The seller undertakes to refund the payment within a reasonable period after receiving the returned goods or proof of their dispatch, usually within 14 days.

6. Complaints and warranty

For end customers (B2C): The warranty period for goods is 24 months unless stated otherwise. In the event of a serious defect, the buyer is entitled to repair, replacement, a discount or a refund.

For wholesale partners (B2B): Warranty conditions are governed by the Commercial Code. The standard warranty period is 12 months unless individually agreed otherwise. A complaint must be made without undue delay after the defect is discovered. The seller reserves the right to verify the validity of the complaint and propose a suitable solution (repair, replacement, credit note).

The complaint form is available HERE.

7. Personal data protection

Personal data is processed in accordance with the applicable legislation on personal data protection. To ensure the operation of the e-shop, Shoptet, a.s. also has technical access to personal data and acts as a processor under a data processing agreement. We also provide data to the shipping company solely for the purpose of delivering the goods.

8. User account

Registration of a user account is available to all customers, both (B2C) and (B2B).

A registered buyer is obliged to protect their login details and keep their contact details up to date. The buyer undertakes to provide true, complete and up-to-date information when registering and ordering. The seller is not responsible for consequences caused by false or outdated information. The seller may cancel the account after a prolonged period of inactivity or in the event of a breach of the terms.

9. Dispute resolution

If a dispute arises between the seller and the buyer that cannot be resolved by agreement, the consumer (B2C) has the right to contact an alternative dispute resolution body. This body is:

Slovenská obchodná inšpekcia – Ústredný inšpektorát SOI (Slovak Trade Inspection – Central Inspectorate)
Odbor medzinárodných vzťahov a ARS (Department of International Relations and ADR)
Prievozská 32, P.O. Box 29, 827 99 Bratislava 27
Email: ars@soi.sk
Web: www.soi.sk

Alternatively, the European online dispute resolution platform can also be used: http://ec.europa.eu/consumers/odr/

This dispute resolution option applies exclusively to consumer contracts (B2C) concluded via the internet. Business entities (B2B) have no legal entitlement to this form of dispute resolution.

Final provisions

The seller reserves the right to change these terms and conditions, as well as the prices of goods and the technical specifications of products, without prior notice. Although we pay the utmost attention to the accuracy of the information provided, some technical details (e.g. dimensions, sizes, composition) listed for products may be outdated or incorrect. In such a case, please contact us at hypedress@hypedress.sk and we will check the information. The current version will always be published at www.hypedress.sk.

In the case of marketing campaigns or special offers, the seller reserves the right to modify their terms, limit the number of gifts or cancel them in the event of abuse or excessive demand.

These terms and conditions are valid from 01.01.2023.

We wish you a pleasant shopping experience in our online shop.

Use of materials from the website
HypeDress s.r.o. – all rights reserved. Any use of the content or articles, as well as the reproduction and distribution of texts, images and photographs in any way, is prohibited without the written permission of HypeDress s.r.o.!