How do I choose the right size?

Every product comes with a size chart listing the exact measurements in centimetres. We recommend not guessing your size, but measuring your chest, waist and hips with a tape measure and comparing them with the chart. If you are unsure, call us on +421 915 402 168 (Mon–Fri 9:00–15:00) — we will help you choose.

I have an atypical figure — what if no standard size fits me?

This is exactly why we exist. We sew in our own workshop in Slovakia, so we can adjust the cut to your measurements — a longer or wider torso, broader shoulders, shorter legs. Order a made-to-measure adjustment for just €5 and you can be sure the clothing will fit you. We will then call you and agree on the adjustment.

What is your clothing made of?

Functional materials - we source knitted fabrics from European textile manufacturers, zippers from the Japanese company YKK, elastic threads from the Czech manufacturer HAGAL and elastic bands from the Czech brand PEGA. These are components that professional brands use too — and they are the reason our pieces last for seasons, not months.

How long do the print and colour last?

With sublimation printing, which we use to make our clothing, the colour is part of the fibre, not a layer on the surface — so it doesn't peel or crack. If you follow the washing instructions, it lasts for the entire life of the garment - it is simply indestructible.

Where is your clothing made?

In Slovakia, in our own workshop. We are not a reseller putting our logo on goods from Asia — we design the cuts, buy the materials and sew the pieces ourselves. This means we guarantee the quality directly, not through three links of a supply chain.

Why is Slovak production more expensive?

Because we pay Slovak wages, buy European materials and carry out quality control on every single piece, not on a statistical sample. The price difference is real and we won't pretend otherwise — but there is also a difference in how many seasons the piece will last you and how it fits.

Do you have goods in stock, or do you sew only after an order?

With a few exceptions, we sew our goods - clothing only after an order is placed. That way we don't create waste from unsold pieces, because the sustainability of our production is essential to us. We sew only what someone really needs, not piles of clothing that end up in landfills. Yes, our customers have to wait a little for their quality clothing, 21 days at most, but we usually surprise them with earlier delivery. Anyone who needs the goods sooner can add express production to their order and will receive their piece within 3 - 7 days.

What is the minimum quantity for a club order?

We have no minimum order quantities. We sew from a single piece.

Can you handle sponsor logos, player names and numbers?

Yes, including placement according to competition rules. We need your logos in vector format (AI, EPS, PDF or SVG) — if you only have an image, we can redraw it. Redrawing a logo or designing a new one costs €30. We will then email you the logo in curves and it becomes your exclusive property.

How long does delivery take?

Goods we have in stock are shipped immediately, at the latest on the next working day after we receive the order. Goods made to order are delivered within 21 days of ordering. If you need them sooner, you can add express production with delivery within 3 - 7 days directly to your order on the product page, for a fee of €10.

How much does shipping cost?

We deliver goods through reliable courier and delivery services, or with our own driver. Courier to your address - shipping costs €5.60. Delivery within Slovakia takes 1-2 working days after the parcel is collected by the courier. For other EU countries the price is set individually. Delivery time within the EU is 3-6 days after the parcel is collected by the courier. AlzaBox - shipping costs €3.50. Delivery within Slovakia takes 1-2 working days after the parcel is collected by the courier.

Can I return made-to-measure goods?

In accordance with the law, goods made to your specific requirements (made-to-measure goods, goods with custom print, personalised club merch) cannot be returned unless they were delivered defective. You can find more about returning goods at https://www.hypedress.eu/en/returns-and-exchanges/

What if my goods arrive damaged or don't match my order?

Contact us as soon as possible at hypedress@hypedress.sk or on +421 915 402 168, and include your order number and a photo. We will sort it out right away — a mistake on our side is our problem, not yours.

What payment methods do you accept?

You can pay for goods by cash on delivery, by payment card, or by invoice with bank transfer in advance.

Returns and exchanges

Easy returns and exchanges

We want you to be completely satisfied with your order. If the goods don’t fit or don’t meet your expectations, you can return or exchange them.

Right of withdrawal (returning goods)

As a consumer, you have the right to withdraw from the purchase contract without giving any reason within 14 calendar days of receiving the goods.

Return conditions:

Deadline: The withdrawal notice must be sent within the 14-day period.
Condition of goods: The goods must be unused, unworn (except for trying on), in their original condition, with original tags and all accessories.
Exclusion: In accordance with the law, goods made to your specific requirements cannot be returned (made-to-measure items, items with custom printing, personalised club merch), unless they were delivered defective.

How to return goods

Notification: Fill in the withdrawal form (you’ll find it below):
Sending: Pack the goods carefully (protect them from damage during transport) and we’ll arrange for a courier to collect the parcel from you on a day and at an address we agree in advance. This service is free of charge!
Refund: We will refund the amount for the returned goods within 5–10 days of the courier collecting your return. As soon as we have checked the goods, the money will be sent to the bank account stated in the form.

Exchanges

If you want to exchange the goods for a different size or colour, proceed as for a return. Withdraw from the original contract (return the goods) and place a new order for the desired size/colour.

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